Inspire & Grow

terms & conditions

Updated 7 March 2019

Introduction

Hello, my name is Kathryn Gray (ABN 56716 371 205) and I provide strategy and productivity, storytelling and bespoke services to support creative and impact-driven business.

These services are designed to benefit creative and social entrepreneurs, small businesses and teams. My intention is to help you develop your business planning and productivity, interwoven sound marketing and creative production, in ways that are strategically aligned, streamlined and sustainable for your growth. I aim to enable your vision, help you gain clarity and remove barriers to achieving your purpose, offer tools for innovation and ease, and always work with integrity to create value.

If you have any questions or need further information, please contact me:

Kathryn Gray - email hello@kathryngray.com.au or phone +61 (0)433 958 787.

These are the Terms and Conditions you need to be aware of when purchasing Inspire & Grow packages. Please take a moment to read this page carefully as it sets out your important rights and obligations, and I care about making sure we both know where we stand. When you use my services you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t agree, you should notify me immediately so we can discuss your concerns.

No modification of these Terms and Conditions shall be valid unless in writing and agreed upon by both Parties.

My services are offered in compliance with Australian Consumer Law.

Scope of services to be delivered

These Terms and Conditions relate to delivering Inspire & Grow business strategy & accountability packages, and any additional services agreed upon in recent meetings and emails. Such additional services can be negotiated during or after the Inspire & Grow sessions, as needs and opportunities become apparent.

Inspire & Grow has been designed to help you build your business with customised tools, support for mindset and strategy development, intensive workshops and ongoing accountability. The minimum term for Inspire & Grow packages is three months, including the following services: 

  • Three 60min 1:1 sessions to reflect on your achievements and challenges, explore ideas and opportunities arising, and keep on track towards your goals - monthly dates to be booked with you

  • A 2hr intensive workshop to hone in on actioning your key strategic priorities - date to be booked with you

  • Email and social media support between sessions

  • Option for discounted additional 1:1 Appointments at $97/hour.

TERM

Inspire & Grow services commence when booking has been made with acceptance of these Terms & Conditions, then run for three months with the option of extending the term of services by purchasing another package.

Within this timeframe, services, fees as well as Terms & Conditions may be updated - you will be kept up to date with such changes. You can expect the same services and fees within the package timeframe you have booked, and have the opportunity to consider any new arrangements or special offers for future packages.

If you need to delay or pause our monthly Inspire & Grow sessions, please let me know in writing so mutually-beneficial plans can be arranged. Any Inspire & Grow sessions you have purchased but are yet to utilise will lapse within six weeks following the three month package, unless we have negotiated an extension in writing.

You or I may adjust package timelines or terminate our work together for any reason with 30 days written notice to the other party, and a partial refund for work yet to be delivered may be arranged.

Delivery of Services

I will deliver these services online via meetings, email and text message, and cloud collaboration tools, as detailed below.

  • Meetings - via Zoom cloud video-conferencing, or phone or face-to-face meetings can be arranged where convenient for both parties. Please ensure you have downloaded Zoom onto your computer in good time before the meeting. It is a simple platform to use for our meetings, with or without an account, and here are links to download Zoom and for technical advice. I will call you and, if we have face technical glitches, will ring your preferred phone number.

  • Email - you can expect me to send you meeting agendas or preparatory questions, follow ups and summaries of proposed next steps, and other project updates and queries. I am happy to respond to your queries via email or to arrange a call if that is easier.

  • Phone and text - you can contact me via 0433 958 787. I may not always be available to answer or respond immediately, but always aim to get back to you in reasonable time.

  • Online collaboration tools - we can easily store our documents and work together with Google Drive, Asana or Dropbox. These are set up for collaborative work between sessions, and to be handed over for your exclusive management after services have been delivered. By default I will start a Google folder and live documents in Drive and share these access details with you, unless you advise another platform preference. Please let me know if you prefer other platforms, as I aim to work with you as seamlessly as possible and so will consider adopting the tools you are use.

If you need to change or cannot make your meeting appointment, please contact me as early as possible so we can reschedule.

Please be aware that I work part time. I always try to answer your message within 36 hours, at least to acknowledge it and give an idea of when I will be able to provide a more comprehensive response.

Disclaimer

This disclaimer relates to the services described within these Terms & Conditions.

MY RESPONSIBILITY

My services are developed through negotiation with you and situational analyses to best meet your brief. I am careful to provide valuable and accurate information, as is relevant for your aims and situation, but I cannot be responsible for the use that you make of that information.

I will take all care to deliver agreed outcomes within the timelines set out within these Terms and Conditions. However if I become aware of options that may be more beneficial to you, or changes necessary due to circumstances outside our control, I will notify you in writing as soon as possible so we can negotiate potential scope variations.

My services draw on current Master of Business Administration studies at Deakin University; previous Master of Visual Arts studies with a Thesis on Narrative achieved at Sydney University; board governance and strategic planning experience; extensive experience in the cultural industries, government and non-profit agencies, and with education and community organisations; as well as ongoing commitment to advance my skills across contemporary marketing and business practices.

YOUR RESPONSIBILITY

You should always use your own judgement regarding the relevance of information provided, and rely on your own priorities, knowledge and research. You should always seek independent advice should you have specific legal or financial queries, or require other expertise in relation to services offered here.

Should you wish to consider any changes to services, outcomes or timelines, you should notify me in writing as soon as possible so we can negotiate potential scope variations.

Limitation of Liability

You agree to indemnify me for any damage or loss that might occur while we are working together. If you have any doubts at all about any issue that might arise, you agree that you will conduct your own research and make your own fully informed decision about what is best for you.

In no event shall I be liable to you for costs, loss or damage of any kind arising out of or related to these Terms and Conditions or the services provided in relation to it. If this clause is unenforceable for any reason, my total cumulative liability for all causes of action of any kind shall not exceed the total amount you have paid me for my services.

Intellectual Property

Enabling Enterprise materials and resources that I provide to you are protected by copyright. They are for your personal use only and may not be copied or shared in any way without my written consent.

You will hold intellectual property for materials that I develop for you as part of these services.

Confidentiality

With your permission I may collect relevant information to deliver my services, such as business planning documents, marketing analytics data, financial reporting and access details. This is to inform effective analysis, recommendations and evaluation.

If necessary, I will request relevant information via email. Your information will be stored securely and kept completely confidential. It will not be shared with anyone or ever used for marketing.

Your privacy is very important to me. You can see my current privacy policy on my website here. If you do not wish to provide any sensitive or confidential information that is relevant to these services, please advise immediately so we can discuss your concerns.

Payment Terms

FORMS OF PAYMENT - Directly through Acuity booking form is preferred, or Bank deposit, Paypal or Stripe payment may be negotiated, thank you.

CURRENCY & GST - Australian dollars, non-GST registered.

Refund Policy

CHANGE OF MIND

I offer a full 100% satisfaction guarantee to clients who change their mind within 14 days. After this timeframe, if you are not satisfied with services delivered or the agreed scope of these Terms and Conditions, please advise within 14 days so we can discuss your concerns and find a win-win solution.

Consumer Guarantees

MINOR PROBLEM

I will solve minor problems within a reasonable timeframe,  such as:

  • Internet or technical difficulties that interrupt a meeting

  • Short-term illnesses that prevent you or me from attending a meeting

  • Short-term childcare disruptions that prevent me from attending a meeting or delay my follow-up.

To remedy such minor problems I will offer solutions free-of-charge, for instance rescheduling or a replacement service.

MAJOR PROBLEM

A major problem is one that that cannot be fixed or is too difficult to fix, that would have prevented you from purchasing if you had known about it in advance.

You should contact me immediately if you think there is a major problem with my services. I will request you email me about the issue, and we will arrange a meeting to discuss the matter and whether feasible solutions may be available.

If you become aware of a major problem and discuss this with me within 14 days booking your Inspire & Grow package, and we cannot find a mutually-beneficial solution, I will offer you a refund for my services minus a 5% administrative fee.

CANCELLATION OF Services

You should contact me immediately if you are considering cancelling the Inspire & Grow services.

I offer a full 100% satisfaction guarantee to clients who change their mind within 14 days.  After this timeframe, if you are not satisfied with services delivered or the agreed project scope, please advise within 14 days so we can discuss your concerns and possible solutions. If a win-win solution is not feasible, I will offer a partial refund for the portion of work is yet to be delivered minus a 5% administrative fee.

Jurisdiction & Dispute Resolution

My business is located in NSW. These Terms and Conditions are subject to the governing law of NSW.

NEGOTIATION

If you have any issue or complaint arising out of your use of my services or these Terms and Conditions, we agree to make a genuine effort to resolve the dispute through negotiation and discussion.

MEDIATION

If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by Agreement of the parties or, failing Agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000;telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

LITIGATION

It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.


Thank you and I am looking foward to work with you to help you inspire and grow in business!